Onboarding Specialist

Human Resources
US-MI-Grand Rapids
Common Sail Investment Group


Onboarding Specialist:
CommonSail Investment Group


Position Summary:           


The Onboarding Specialist is a high-performing experienced and customer service professional. This role is focused on listening to, caring for and connecting with employees, candidates, and hiring leaders from the on-boarding process throughout their journey. In this role, The Onboarding Specialist will support, train, and develop their team in answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. The overall goal is to create the absolute best experience and making the employee feel they belong and matter to the CommonSail family.

Required Experience:

  • Minimum of 1-3 years of solid customer service experience
  • Bachelor’s degree in business management or related field preferred
  • Proficiency in MS Office Suite
  • Experience with HRIS and ATS platforms

Primary Responsibilities and Duties:

  • Provides excellent customer service to a variety of businesses, through all stages of the employee life cycle
  • Build and maintain strong relationships with Hiring Leaders and other team members in Shared Services
  • Fully manage new hire onboardings including pre-employment screening management, welcome phone calls and emails to new employees, coordinating, tracking, and collecting all paperwork, verifying I-9 documentation, and assisting employees as needed through the process.
  • Answer and assist with any employee questions that come into the team via phone or email. Collaborate with internal resources and teams to provide accurate and thorough guidance and answers to employees and clients
  • Follow up with internal teams, clients, and employees on any open items to solve issues and provide excellent service
  • Establishes and maintains feedback loops to ensure service is meeting standards.
  • Partner with team members across the organization in accomplishing team projects and process improvements

Key Competencies:

  • Display a positive attitude and passion for serving our clients’ employees
  • Has a bias for action and is relentlessly accountable toward creating a positive experience for every employee
  • Takes pride in creating an authentic connection with the employees and clients we serve
  • Strong time management and prioritization skills
  • Comfortable with ambiguity; can effectively cope with change, shift gears easily, and adapt according to business or client needs
  • Act consistently with the company’s values and mission (6 Pillars)
  • Demonstrate a high level of attention to detail and timely follow through
  • Learn quickly; a relentless and nimble learner
  • Approachable and able to successfully build relationships with a variety of people
  • Practice attentive and active listening skills
  • Good interpersonal savvy; able to relate openly and comfortably with diverse groups of people
  • Make sound decisions even in the absence of complete information
  • Timely, responsive, accurate, and thorough in all written and verbal communication
  • Demonstrate enthusiasm, excitement, and patience in communications with clients and internal staff
  • Has the courage to tackle difficult problems and acts with resilience when faced with challenges


Serving is our Business

General Working Conditions:

This position entails standing for long periods of time.  While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects.  The employee is occasionally required to reach with hands and arms.  This position requires the ability to review detailed documents and read computer screens.  The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate.  Occasional travel to different locations may be required.

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.


If you love serving others, and are looking for an opportunity to thrive, CSIG holdings and our businesses is your destination.


This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.


Equal Opportunity Employer



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