CSIG Holding Company

Lead Payroll Administrator

Human Resources


Lead Payroll Administrator
EmPower HR


Position Summary:
The Lead Payroll Administrator will be responsible for ensuring our clients’ employees receive exceptional service and support. He/she will supervise all aspects of payroll, administration and client employee interactions within the service delivery team, and will be responsible for coaching and developing members of the team. Additionally, the incumbent will facilitate communication, proactively identify issues, lead issue resolution, complete route cause analysis after resolving issues and provide guidance and support to the team. The incumbent will also liaise between the internal groups working on current HR, Benefits and Payroll needs, which impact both clients and client employees. He/she will focus at all times on delivering a 1440 level of service to our clients, client employees, and internal teams.


Required Experience for Lead Payroll Administrator:

  • Bachelor's degree in a related field or 5 plus years’ equivalent work experience and/or training; or equivalent combination of education and experience
  • Certified Payroll Professional (CPP) required or must be obtained within one year from hire date
  • Knowledge working within a Professional Employer Organization (PEO) or multi-client payroll experience required
  • Proficient in Microsoft Outlook, Microsoft Excel and Microsoft Word
  • Prior management and experience in human resource systems administration, process flows, and best practices is preferred 
  • Skilled at processing on HRPyramid and other HRIS related platforms
  • Must have the proven ability to think critically, manage multiple tasks concurrently, and have a keen attention to detail
  • An understanding of key business areas including, but not limited to: Payroll, Human Resources Administration and Benefits Administration
  • Ability to identify and resolve issues independently and collaboratively 
  • Ability to complete route cause analysis after issues occur
  • Excellent written and verbal communication skills
  • Pro-active, enthusiastic team player; self-starter; and independent thinker
  • Ability to generate and receive honest feedback from those on his/her team
  • Ability to understand, embrace and provide ridiculous customer service; including asking good questions and listening to team members, clients, and client employee’s needs
  • Has a clear understanding of Standard Operating Procedures
  • Capability to contribute, collaborate and partner as appropriate within the team
  • Ability to have compassion, problem solving skills, and passion in order to identify and resolve problems quickly that may involve several variables
  • Set, observe, and re-evaluate tasks and duties frequently in an ever-changing environment with competing priorities
  • Living of 1440 – To create the absolute best experience in every interaction, with every person, every minute of every day


Primary Responsibilities for Lead Payroll Administrator:

  • Coach, train and develop members of the service delivery team to deliver excellence in all aspects of service
  • Ensures that all team members fully understand their roles and related deliverables
  • Prepare and maintain standard and ad hoc reports, queries, and conduct appropriate audits to ensure data integrity and overall process improvements
  • Provide a singular point of client contact with a focused effort on coordinating 1440 service team support, escalating internal and external items as needed 
  • Meet SSAE 16 requirements as it relates to HR, Benefits, and Payroll Administration
  • Provide problem solving skills for reasonable problem resolution and communicate proactively with all internal teams, clients and all client’s employees
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level 
  • Effectively coordinate inside the service team in order to ensure that every interaction is approached with the same objective of the service team, client, and client employees knowing they are our highest priority 
  • Utilize empathy, dedication and passion within the approach to service delivery and maintain awareness toward our client’s vision
  • Responsible for acting as the escalated point of contact and becoming a trusted advisor
  • Regularly communicate with all teams regarding updates, issues and areas which may need further training or controls
  • Train within the service team to enhance skills and knowledge to promote an open learning environment regarding all administrative functions
  • Provide supervision, instruction, direction and leadership to all team members
  • Complete written and verbal performance feedback meetings with service team members
  • Work in conjunction with the Payroll Operations Manager to evaluate on-going business and employee performance
  • Complete quarterly team evaluations with the Payroll Operations Manager 
  • Work toward the overall improvement of the organization by ensuring moving and interdepartmental functions/efforts are effectively considered
  • Proven ability to sit in front of clients and have productive face-to-face interactions
  • Occasional light travel required

Serving is our Business

Growing People, Growing Business, Growing Communities

EmPower HR creates customized human resource management solutions for our clients and their employees. Our full range of Professional Employer Organization (PEO) services gives you and your employees access to great benefits and a knowledgeable and responsive staff that is just as dedicated to your business as your own team.


Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.


It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.


We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.


We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.


This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.


Equal Opportunity Employer



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