CSIG Holding Company

  • Salesforce Administrator

    Information Technology
  • Overview

    The Salesforce Administrator is a subject matter expert that collaborates with senior leadership to leverage the Salesforce platform across multiple business lines.  Functioning as a business analyst, the person in this role is responsible for translating business requirements to provide recommendations, best practices, and deliver solutions that provide actionable insights.  The Salesforce Administrator also manages the day-to-day maintenance of the Salesforce platform, including user management, roles and profiles, workflows, security, and trouble-shooting. The ideal candidate has experience with design, implementation, and customization of successful Salesforce environments, including Sales Cloud, Service Cloud, and Pardot.  As a proactive problem solver driven to support the growth of the organization, the Salesforce Administrator has a direct impact on the success of the businesses.


    Required Experience:

    • 3+ years of experience as a Salesforce Administrator
    • Salesforce Certified Administrator strongly preferred
    • Advanced knowledge of Salesforce Reports and Dashboards
    • Proven attention to detail, analytical thinking, and problem solving skills
    • Working knowledge of APEX, Visualforce, Salesforce APIs, SOQL, and Force.com platform
    • Extraordinary communication skills, both verbal and written

    Minimum Requirements:

    • Bachelor's degree in Computer Science and/or equivalent experience
    • Strong technical understanding of functional and technical system architecture
    • Experience leading at least one full life-cycle SFDC or CRM implementation
    • Able to communicate effectively with both technical and non-technical end users
    • Familiarity with migration process from Salesforce Classic to Lightning
    • Skilled at multi-tasking in a fast-paced environment

    Primary Responsibilities:

    • Support Sales Cloud, Service Cloud and Pardot for users across multiple organizations
    • Create and maintain workflows, processes, and validation rules based on internal stakeholder requirements
    • Facilitate requirements gathering sessions with cross-functional teams to provide solution recommendations
    • Manage ongoing support requests, including escalated Tier 2 and 3 end user needs
    • Partner with leaders to assess Salesforce as a potential solution for their business challenges
    • Gather, document, and execute detailed specifications from high-level requirements with little supervision
    • Effectively manage competing priorities with multiple business stakeholders
    • Project manage implementations performed by a Salesforce Consulting Partner
    • Maintain integration of Salesforce with other applications and databases
    • Document changes to the design and implementation of Salesforce
    • Personal development to earn additional Salesforce certifications
    • Approximately 5% travel to and from company sites to meet with business leaders and end users
    • This position is not offered remotely and is based out of our Brighton, Michigan office

    Serving is our Business

    CommonSail Investment Company is privately owned and operated, based in Brighton. Our philosophy of making the most out of every minute of every day, is infused throughout our operations. In fact, our passion for what we do is noticeable in everything we do. We serve and support our businesses with a unique shared services model that allows them to focus on their core business by centralizing all other necessary business functions including: Employee Experience, Financial, Implementation, Legal, Marketing, Operations, Performance, Project Management, Research, Strategy and Technology.


    We are fortunate to serve seniors, employers, employees, patients and each other. Our businesses include:


    Connecting Seniors, Families and Communities


    StoryPoint and Independence Village have over 35 years of experience working and living with seniors creating a deep understanding of their unique needs and desires. It’s this combination of technology, understanding, appreciation, and commitment that sets us apart and makes our culture so special for both our employees and our residents. Everyone in our communities commits to appreciating our residents as individuals who deserve to shine, every day.


    Navigating the Path of HealthCare
    CorsoCare provides patient-based home health care services while protecting patient rights and giving them the dignity and respect they deserve. Our experienced certified home health care professionals are highly skilled and completely focused on our patients. Our services are comprised of three core divisions: Certified Home Health Care Services, Private Duty/Private Pay Services and Transitional Care Navigation Services.


    Growing People, Growing Business, Growing Communities
    EmPower HR creates customized human resource management solutions for our clients and their employees. Our full range of Professional Employer Organization (PEO) services gives you and your employees access to great benefits and a knowledgeable and responsive staff that is just as dedicated to your business as your own team.


    Building Confidence in Communication
    Communication Builders is a telecommunications site installation and service contractor with services including cellular site installation, modification, maintenance, or decommission. Our focus is on professional, reliable service to our customers including Cellular Carriers, Broadcasters, Local Municipalities, Public Works, Water Departments, and more.

    Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.


    It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

    We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.


    We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits. 


    If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Company and our businesses is your destination. 


    This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.


    Equal Opportunity Employer


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