CSIG Holding Company

  • Director of Technology

    Information Technology
  • Overview

    The Director of Technology will provide complex technical support to the Chief Information Officer, executing on the vision of the department.  The Director will provide oversight of IT Infrastructure design and security for CommonSail Investment Group as well as our subsidiary companies with primary locations in Brighton, MI, Milford, MI, Milwaukee, WI, Schaumburg, IL and 20+ senior living communities located throughout Michigan, Ohio, Kentucky, and Indiana.  They will offer continued support as we expand with a strategy that doubles our size within the coming 18 months.


    Required Experience for a Director of Technology:

    • Bachelor’s degree from an accredited college or university with major coursework in information systems, computer science, or a related field
    • Ten (10) years of information systems design and security and five (5) years of leading a team of 20 or more technical specialists
    • Related education and experience may be interchangeable on a year for year basis

    Primary Responsibilities of a Director of Technology:

    • Management of IT Infrastructure and other technology implementation for new community builds; including connectivity, MDF and IDF build-out, low voltage cabling design as well as management of installation partners, door access control and video surveillance, nurse call and point of sale platforms
    • Leadership of IT Help Desk Supervisor and team serving roughly 1,000 employees at current, and growing by 50% or more over the next 18 months
    • Managing service to meet our established Service Level Agreements (SLA’s) with our business partners
    • Understands the strategic direction of the enterprise and the supporting Technology systems and architectures
    • Maintains knowledge of emerging technological trends and utilizes this knowledge to educate both Technology Team and the businesses on opportunities to build better, more secure Technology solutions that enhance an experience or create an efficiency
    • Coordinate with dedicated Project Management Team to review building floorplans and designation of placement of door access control, video cameras, and WAPs then defining the low voltage cabling design using CAD software for connectivity between IDFs and MDF and aforementioned technology end-points
    • Coordination through Project Management Team with 3rd Party Partners for design and installation of Nurse Call pull cords, pendants and access points, as well as with Point of Sale (POS) Partner for location of WAPs, computers and tablets to support the site needs
    • Responsible for connectivity between sites and the internet, firewall security, server design and support to include server monitoring, threat detection, server health and capacity, backup compliance and bandwidth utilization and needs
    • Oversight of telecommunications including PRIs, internally hosted VoiP telephony, voice conferencing, and IVR programs
    • Management and further development of Video Conferencing solutions, including conference room design and remote user access
    • Oversight of Tier I through III technology support personnel including Help Desk, Network and Server Infrastructure support team, and Project Management Team
    • Management of priorities, resources, timelines and delivery of services within the established SLA’s
    • Development of team members – with established development plans and monthly feedback
    • Assessment of Organizational Structure in alignment with high quality, timely servicing of our varied businesses
    • Responsible for management of $4M budget as well as the financial assessment and presentation relative to new technology recommendations
    • Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the field of information systems
    • May be required to provide 24-7 on-call support for escalated issues
    • Perform related duties and responsibilities as required

    Serving is our Business

    CommonSail is privately owned and operated, based in Brighton, Michigan and proud to tout our Midwestern values. Our corporate philosophy of making the most out of every minute of every day, is infused throughout our operations. In fact, our passion for what we do is noticeable in everything we do.


    We serve and support our businesses with a unique shared services model that allows them to focus on their core business by centralizing all other necessary business functions including: Employee Experience, Financial, Implementation, Legal, Marketing, Operations, Performance, Project Management, Research, Strategy and Technology.


    We are fortunate to serve seniors, employers, employees, patients and each other. Our businesses include:


    Connecting Seniors, Families and Communities

    StoryPoint and Independence Village have over 35 years of experience working and living with seniors creating a deep understanding of their unique needs and desires. It’s this combination of technology, understanding, appreciation, and commitment that sets us apart and makes our culture so special for both our employees and our residents. Everyone in our communities commits to appreciating our residents as individuals who deserve to shine, every day.


    Navigating the Path of HealthCare

    CorsoCare provides patient-based home health care services while protecting patient rights and giving them the dignity and respect they deserve. Our experienced certified home health care professionals are highly skilled and completely focused on our patients. Our services are comprised of three core divisions: Certified Home Health Care Services, Private Duty/Private Pay Services and Transitional Care Navigation Services.


    Growing People, Growing Business, Growing Communities

    EmPower HR creates customized human resource management solutions for our clients and their employees. Our full range of Professional Employer Organization (PEO) services gives you and your employees access to great benefits and a knowledgeable and responsive staff that is just as dedicated to your business as your own team.


    Building Confidence in Communication

    Communication Builders is a telecommunications site installation and service contractor with services including cellular site installation, modification, maintenance, or decommission. Our focus is on professional, reliable service to our customers including Cellular Carriers, Broadcasters, Local Municipalities, Public Works, Water Departments, and more.


    Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.


    It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.


    We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.


    We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.


    If you love serving others, and are looking for an opportunity to thrive, CommonSail and our businesses is your destination.


    This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.


    Equal Opportunity Employer


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